Terms of ServicePlain-English terms for our UK prep centre
No contract, no minimum order and one invoice at month end. By sending us stock or booking work with us, you agree to these terms.
Last updated:
In short
- No contract: leave any time.
- No minimum order, no setup fee, no monthly fee.
- One invoice at the end of each month, with 7 days to pay.
- If your stock is damaged or lost through our fault, we pay its cost price, up to £500 per claim.
- Your products and suppliers stay private.
Who we are and who these terms are for
These terms apply when NCL PREP SERVICES LTD ("we") preps, stores or ships stock for you.
We work with business customers only: sellers who trade online.
- Company:
- NCL PREP SERVICES LTD
- Registered in:
- England and Wales
- Company number:
- 16491741
- Registered office:
- Newcastle upon Tyne, UK
- Email:
- [email protected]
What we accept
We do not accept:
- Illegal or counterfeit goods.
- Dangerous goods, unless we agree first.
- Chilled food.
- Single items over 20kg, unless we agree first.
Our per-unit prices are for standard-size items, up to 35 × 25 × 15 cm and up to 2kg. Bigger or heavier items are priced on quote, agreed before you send them.
Receiving and counting
We count your stock when it arrives and send you the count within 1 working day.
If you do not object within 48 hours of our report, our count is final.
Payment
No minimum order, no setup fee, no monthly fee.
We send one invoice at the end of each month. You have 7 days to pay.
If payment is more than 7 days late, we can pause work and hold your stock until it is paid.
Our prices are on the pricing page.
Damage and loss
If your stock is damaged or lost through our fault, we pay the cost price shown on your supplier invoice, up to £500 per claim.
We are not responsible for:
- Parcels lost by the courier after handover.
- Loss or damage in Amazon warehouses.
- Factory defects already in the product.
Report any problem within 7 days of dispatch, on WhatsApp or at [email protected].
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
Confidentiality
Your products and suppliers stay private. We never copy, list or sell the products we prep for you.
Your buyers' order data
This applies when we ship your Amazon FBM and online store orders.
- You control your buyers' data. We process it only for you.
- We use it only to pick, pack and ship your orders.
- We never contact your buyers or use their data for anything else.
- Only our staff see it.
- We delete buyer names and addresses 3 months after dispatch.
- If a data breach affects your buyers, we tell you without undue delay.
- You can remove our store access at any time.
More detail is in our privacy policy.
Storage and stock left with us
Storage is short term.
We charge storage at the prices on our pricing page. Storage is charged per day held, from the first day: (monthly price ÷ 30) × days held.
If an invoice is unpaid for 60 days, or storage-only stock stays with us for more than 2 months, we give you 30 days' notice. After that, we return the stock at your cost or dispose of it.
Ending
There is no contract. You can leave any time, once you have paid your last invoice and collected your stock.
Changes to these terms
We may update these terms. When we do, we change the "Last updated" date at the top of this page.
Work already booked follows the terms in place when it was booked.
Law
The law of England and Wales applies to these terms.